Why We Love Customer Feedback
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Incorrect boundaries can have a negative impact on many applications.
Perhaps a home is assigned to the wrong school on a real estate website, driving down the property value. Maybe an incorrect neighborhood name is generating confusion for home buyers, policy makers, or town residents. Perhaps a boundary is mistakenly left out of a particular location, excluding it from a geofence application. Excluding a parking lot that should be associated with a shopping center, for example, has the potential to reduce the effectiveness of mobile messaging.
These are just a few of the reasons we value and encourage your comments. Through the feedback our customers and end users provide, we are able to improve our overall offering by:
- Making corrections to boundary data
- Offering a more personalized experience to our customers
- Providing real product insight and use case examples
- Refining our products and offerings based on market needs
- Addressing and meeting our customers’ ongoing needs
Here’s a real example of how an incorrect school assigned to a property can have a negative implication.
An end user trying to sell their home notifies Maponics that the wrong school has been assigned to their house on a real estate search portal. Because the incorrectly assigned school may have a lower rating than the correct school, the end user may be looking at a loss in property value. The consumer has reached out to the portal and, because Maponics supplies their School Boundaries™, the portal has referred the end user to us.
The property owner of 1016 East Camino Real Avenue in Arcadia, CA, says that real estate portals are incorrectly assigning Santa Fe Middle School and Monrovia High School to this house. The correct schools should be Dana Middle and Arcadia High.
To remedy this problem, Maponics customer support researched the address, assigning a latitude and longitude and determining its school attendance zone. We found that for 1016 East Camino Real Ave., we needed to adjust a slanting school attendance zone boundary (see figure below). When researching how we made the error in the first place, we found that the original resource was of poor quality, making it difficult to ascertain just where the boundary fell.
After confirming the edit against local school district resources such as maps and address lists, we proceeded with the update. We also got in touch with the Web portal to ensure that the edit was reflected on the consumer-facing platform.
Get in Touch
Maponics values your feedback and is committed to providing you the best products and services. Product corrections that are generated through customer feedback are made immediately and reach our customers at the next quarterly release so that our customers have access to the freshest data possible for their applications.
To share your feedback, please contact the Maponics customer support team at email@example.com, or call 1-800-762-5158.